Shipping & Return Policy

Shipping & Return Policy

Thank you for shopping with us! We want to ensure you have a great experience with your order. Please read our shipping and return policy below:

Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

  • Shipping costs will be calculated at checkout based on your location and the shipping method selected.
  • You’ll see the final shipping rate before confirming your purchase.

Delivery Times

  • Delivery times vary depending on the shipping method and your location. Typical delivery times are:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available for select locations)

Free Shipping

  • Enjoy free standard shipping on orders over $79.

Order Tracking

  • Once your order ships, you'll receive an email with a tracking number to follow your package’s progress.

Shipping Restrictions

  • We currently only ship within the United States and Canada.
  • We do not ship to P.O. Boxes or APO/FPO addresses.

Shipping Restrictions

·         Exclusions apply to all special shipping offers, including Free Shipping. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $15 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses.


Return Policy

We want you to love your new purchase! If for any reason you’re not completely satisfied, we offer easy returns under the following conditions:

Returns

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be unused, unworn, and in original condition with all tags attached.
  • Sale or discounted items are final sale and cannot be returned.

How to Return

  • To initiate a return, please contact us at sales@heightlength.com with your order number and reason for the return.
  • You’ll receive instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  • Once we receive and inspect your returned item, we’ll process your refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
  • Shipping fees are non-refundable, except in cases where we made an error with your order.

Damaged or Defective Items

  • If your item is damaged or defective, please contact us within 7 days of receiving your order, and we’ll make it right by issuing a refund or sending a replacement.

Exchanges

  • We do not currently offer exchanges. If you'd like a different size or color, please return your item and place a new order.