FAQ

WHEN WILL MY ORDER ARRIVE?

• Orders are processed within 1–3 business days.
• Standard Shipping: 5–7 business days
• USPS Ground Advantage: approximately 2 business days (not guaranteed)

DO YOU OFFER FREE SHIPPING?

• Yes, free standard shipping is available on orders over $50 (contiguous U.S. only).

WHAT IS YOUR RETURN POLICY?

• Returns are accepted within 30 days of delivery.
• Items must be unused, unworn, and in original condition with all tags attached.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

HOW DO I START A RETURN?

• Email us at sales@heightlength.com with your order number and reason for return.
• Returns must be approved before being sent back.

DO YOU SHIP INTERNATIONALLY?

• No, we currently ship within the contiguous United States only.

IS MY PAYMENT INFORMATION SECURE?

• Yes. We use secure encryption (SSL) technology to protect your personal and payment information during checkout.